FAQs

Where is our office located?

9209 Colima Road, Suite 3400, Whittier, CA 90605 is our Whittier office location.

6840 Indiana Ave., #275, Riverside, CA 92506 is our Riverside office location, we are located temporarily inside of Central Counseling Services.

What is your fee?

Sessions are billed at 120-165. Group fees are 35/per group. See below to see what insurances we accept.

How do I contact you?

You can call us at 714-587-4543 or by filling out the contact form on the bottom of this page.

Kristin will get back to you with in the next 24-48 hours.  If you want to make an appointment for an online video session you can do that by visiting our page: www.paxtherapy.com/online-therapy-california 

How long does therapy take?

For each client therapy times vary.  Generally speaking, therapy is most effective with at least 6 months of sessions; however, sometimes you may see a benefit after 1 session, or no benefit until 1 year.  Therapy is highly individualized.

What should I expect on my first visit?

On your first visit, we generally ask a lot of questions to get to know you, we review informed consent, important policies, and talk about your expectations and goals for therapy. Therapy is a process, and it starts with building a strong and solid relationship.

Do you accept insurance?

Yes, some of our clinicians accept all Cigna, Aetna, and LA Care, Optum, United Healthcare, Lyra, HMC Healthworks, and we will be accepting Kaiser in the next 6 months. We can work out of network with Anthem Blue Cross PPO and Blue Cross Blue Shield PPO.  For any other POS or PPO plans, we accept payment in full from the client, and client can submit for reimbursement.

How do I schedule an appointment?

You can visit us at paxtherapy.clientsecure.me or Call/Text us at 714-587-4543 or Click “Request Appointment” below.

What is our cancellation policy?

We require 48 hour notice. If you no show/no call, we will bill you for the full fee with no exceptions and will terminate you as a client.  We will work with clients who have an established relationship, and have not late cancelled in the last 3 months.  We understand that people get sick and have emergencies- as we therapists also get sick and have emergencies.  Please, know that your therapist will cancel if they are ill in order to prevent you from getting ill too. We can always do a video session instead of your regularly scheduled in office session.  We’ll make it work for you!

Fill Out Our Contact Form or Call Us

Know which therapist you want to work with?
Just fill out our contact form or give us a call: (714) 587-4543.